Email and Phone Support
Get help with common questions via email or phone during business hours. Our patient support team understands the challenges seniors face with technology.
Support Services
We're Here When You Need Us
Learning doesn't stop when your programme ends. We provide various support options to help you continue growing your digital confidence.
Device Setup Assistance
Need help setting up a new device or app? We offer personalised assistance to get you started safely and correctly.
Refresher Sessions
Feeling rusty on skills you've learned? Join our monthly refresher sessions to practice and reinforce your knowledge.
Resource Library
Access our collection of easy-to-follow guides, video tutorials, and reference materials designed specifically for senior learners.
Getting Support
How to Access Our Support Services
Getting help is straightforward. Here's how to access the support you need, when you need it.
- 01
Contact Us
Reach out via phone, email, or visit us in person. Describe the challenge you're facing or the help you need.
- 02
Assessment
We'll discuss your specific situation and recommend the most appropriate type of support, whether it's a quick phone explanation or hands-on assistance.
- 03
Personalised Help
Receive the support you need, delivered in a patient, understanding manner that respects your learning pace and style.
- 04
Follow-Up
We check back to ensure the solution worked and you're feeling confident with the resolution.